Refund & Replacement Policy

Last updated: September 12, 2026

Made-to-order products

FREMAT products are prepared to order according to the artwork, size, and frame colour selected by the customer. Because these products are made to the customer's chosen specifications, we do not accept returns or exchanges for change of mind, ordering the wrong size or colour, or no longer wanting the product after production has started.

This policy does not limit any mandatory rights available to customers under applicable Egyptian consumer protection law.

Eligible issues

We will assist when an order arrives damaged by the courier, has a confirmed manufacturing defect, or is different from the product or variant ordered.

How to report a problem

Contact us as soon as possible after delivery. Include your order number, a description of the issue, clear photos or video of the outer packaging, and clear photos of the product. Please keep the product and all original packaging while the claim is reviewed.

Replacement process

After the issue is confirmed, FREMAT will arrange collection or return of the affected product and send a replacement at no additional product or delivery cost. A refund will be provided only where required by applicable law or when an appropriate replacement cannot be supplied.

Non-eligible returns

Products that are undamaged, correctly supplied, or damaged after delivery through misuse, incorrect installation, handling, or storage are not eligible for return or replacement.

Contact

Email: freemateg@gmail.com
WhatsApp: +20 104 354 2791