Privacy Policy

Last updated: September 12, 2026

This Privacy Policy explains how FREMAT collects, uses, and shares personal information when you visit fremateg.com, place an order, contact us, or use our services.

Information we collect

We may collect your name, email address, phone number, billing and delivery address, order details, product selections, payment and payment-confirmation information, customer-service communications, and technical information such as IP address, browser, device, cookies, and website activity.

How we use information

We use personal information to process and fulfil orders, arrange delivery, provide order updates and customer support, handle damage or replacement claims, prevent fraud, improve our website and services, comply with legal obligations, and send marketing communications where permitted. You can unsubscribe from marketing messages at any time.

How we share information

We share only the information reasonably necessary with service providers that help operate the store, including Shopify, payment providers, Bosta and other delivery partners, analytics providers, customer-support services, and marketing platforms. We may also disclose information where required by law or to protect our customers, business, or legal rights.

Payments

Payments are processed by the payment methods and providers shown at checkout. FREMAT does not receive or store complete payment-card details when those details are processed directly by a payment provider.

Cookies and analytics

Our website uses cookies and similar technologies to keep the store working, remember preferences, understand website use, measure performance, prevent fraud, and support advertising where permitted. Browser controls can be used to manage cookies, although disabling essential cookies may affect store functionality.

Data retention and security

We retain personal information only for as long as reasonably necessary to fulfil orders, provide support, maintain business and tax records, resolve disputes, and meet legal obligations. We use reasonable safeguards, but no online system can guarantee absolute security.

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or object to certain uses. We may need to verify your identity before completing a request.

Children

Our store is not intended for children to purchase from without the involvement of a parent or legal guardian.

Third-party services

Our store may link to third-party websites or services. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy to reflect changes in our services, legal requirements, or business practices. The latest version will be published on this page.

Contact

For privacy questions or requests, email freemateg@gmail.com or contact us on WhatsApp at +20 104 354 2791.